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Cette question vous permet de situer dans quel segment NPS se situe votre client. Ainsi, le Net Promoter Score vous permet d'évaluer la satisfaction et la ...
CUSTOMER BEHAVIOR AND LOYALTY IN RETAIL BANKING ...The Net Promoter Score question goes like this: ?How likely are you to recommend our company ? on a scale of 1 to 10 ? to a friend or colleague? Here's how to stop losing customers by tuning-in to customer feedbackYour Net Promoter® score (NPS®) is simply the percentage of promoters minus the percentage of detractors. Page 5. What it takes to win with customer experience. What it takes to win with customer experience | Bain & CompanyFor an individual bank, what matters is how it performs against peers in its market. Using that lens, Net Promoter Scores varied widely from country to country.
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